ygn365 Privacy Policy

ygn365 is a platform that places the highest priority on the privacy of players in Myanmar. This Privacy Policy applies to all services connected to the ygn365 website and explains how players' ("you") personal information is handled.

By using ygn365's services, you agree to the data handling practices described in this policy. We encourage you to take the time to read this policy before using our services.

We take personal data protection seriously and keep your data safe using SSL encryption and security technologies. We will never sell your personal information for any purpose not stated in this policy.

2.1 Information you provide directly

This includes information you submit when opening an account and while using our services—

• Full name, date of birth, and personal preferences you have agreed to
• Contact email address
• Payment and financial information (KBZPay phone number, Wave Money phone number, AYA Pay, CB Pay account details)
• Records you submit and upload (support messages, complaints)
• National registration card copy or ID information submitted for KYC (identity verification)

2.2 Technical information collected automatically

When you visit the ygn365 website, technical information is recorded automatically—

• IP address and network connection details
• Browser type and version
• Device information (mobile model, operating system)
• Login times, pages viewed, and time spent browsing
• Browsing data collected via cookies

2.3 Financial transaction information

Deposit, withdrawal, and gameplay records are logged for operational review and security purposes. This information includes transaction amounts, payment methods, timestamps, and anti-money laundering checks.

ygn365 collects information through the following methods—

• Direct submission — Information you enter yourself when opening an account, filling out service forms, or making payments
• Automatic tracking — Logging every service access via cookies and network records
• Payment processors — Transaction confirmations received through KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer services
• Gameplay records — Logging counter data every time a game is played

ygn365 uses the personal information collected only for the following purposes—

4.1 Account management

Personal information is needed to open your account, process deposits and withdrawals, handle gameplay records, and pay out winnings.

4.2 Service quality improvement

Used to improve the player experience, expand game offerings, and keep payment services running smoothly.

4.3 Security protection

Essential for anti-money laundering (AML) measures, responsible gambling, and KYC (identity verification) processes. These measures also protect players themselves.

4.4 Customer support

Used to provide 24/7 live chat and email support, and to resolve issues quickly.

4.5 Promotional communications

Used to send introductory notifications about ygn365 bonuses and promotions if you have requested them or have not restricted communications. You can stop communications at any time through your account settings.

ygn365 will not sell your personal information to third parties. However, limited sharing may occur where it is strictly necessary to deliver our services—

• Payment service providers — KBZPay, Wave Money, AYA Pay, CB Pay, and banks receive your financial details to complete transactions. These companies handle your data under their own privacy policies.
• IT Service Providers — Website hosting and data security service companies may only handle data for their stated service purposes, and are bound by service restrictions.
• Legal Obligations — Data may be shared with relevant authorities when required by legal proceedings or anti-financial-fraud measures.

ygn365 ensures that every data-sharing arrangement with third-party service providers is governed by data protection agreements.

6.1 What Are Cookies

Cookies are small text files stored in your browser that help you use the ygn365 website more smoothly.

6.2 Types of Cookies Used by ygn365

• Essential Cookies — Required to maintain account login sessions and security protection; without these Cookies, services will not function properly.
• Performance Cookies — Help analyse service usage and improve service quality.
• Preference Cookies — Help remember language selections and display settings.

6.3 Blocking Cookies

You can block Cookies through your browser settings. However, if essential Cookies are blocked, some ygn365 services may not work correctly.

ygn365 applies a range of modern technical and operational security measures to protect players' personal data—

• SSL/TLS Encryption — All data transfers between you and ygn365 are protected with AES-256 encryption.
• Access Control — Personal data is accessible only to staff who need it for their specific role.
• Server Security — Data storage servers are kept in protected data centres and monitored 24 hours a day.
• Staff Training — Staff who handle personal data receive regular training.
• Breach Response — In the event of a data breach, affected players will be notified within 72 hours.

We are prepared to respond immediately when security gaps arise, and have taken steps in advance to keep any losses to players to a minimum.

ygn365 retains personal data only for as long as needed to fulfil its purpose or to meet legal requirements—

• Active Accounts — Data is retained for the full period the account remains open.
• Closed Accounts — Data is retained for a set period to comply with anti-money-laundering legal requirements.
• Financial Transaction Records — Retained for an extended period to meet financial audit and AML obligations.
• Communication Records — Retained to improve customer service quality and for dispute review purposes.

Once the data retention period expires, data is destroyed using secure methods or converted into de-identified data.

As a customer of ygn365, you have the following rights regarding your personal data—

9.1 Right of Access

You can view what personal data ygn365 holds about you. Requests can be made via Live Chat or email.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. Some updates can be made directly through your account profile; most cases are handled by customer service.

9.3 Right to Erasure

You can request deletion of your personal data after closing your account. However, data that must be retained due to legal requirements cannot be deleted — you will be clearly informed in such cases.

9.4 Right to Data Portability

You can request a copy of the personal data we hold about you in a readable format.

9.5 Processing Requests

To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 Live Chat.

ygn365 services are available to persons aged 21+ only. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that a minor under 21 has accessed ygn365, we will immediately delete their data and close their account. If you have information regarding such a case, please contact us at [email protected].

ygn365 may update this Privacy Policy from time to time. Changes may be made due to service improvements, changes in legal requirements, or business needs.

When significant changes are made to the Policy, players will be notified in advance through their account login or contact details on file. Continued use of our services after notification will be taken as acceptance of the updated Policy.

You can refer to the "Last Updated" date shown at the top of this page as a reference.

For any questions, requests, or legal notices regarding ygn365's Privacy Policy, please reach us through the following channels—

• Email: [email protected]
• 24/7 Myanmar Language Live Chat: Contact us directly via the ygn365 website

Our customer service team handles privacy-related requests as a priority, and trained staff will respond to all data-related matters.